Is there a cost to the service?

There is no cost, the service is free and confidential

If I have been a victim of crime do I have to report that crime to the police?

You are not legally bound to report your crime to the police however, investigating crimes, catching criminals and protecting the community is the police's main job, but they also help victims and witnesses of crime. Even if you do not report a crime as the victim, someone who saw what happened might do, so it's likely that you will have to talk to police after a crime.

I don't want to report this to police, can I still get support?

Yes, you can still receive our support

Do you tell the police everything we discuss?

We promise that all information you provide to us ‐ verbally or in writing ‐ will be kept confidential within the Victim Care and Advice Service. This information will not be shared externally unless you expressly instruct us to do so or unless we are required to under law. We will take our time to establish the best way to communicate with you; for example, which email address, phone number or other contact method you want us to use. We will take any other steps that you need us to take to protect your privacy.

Support For Victims

Victim Care and Mentor Service are a free and confidential service who will provide you with professional, personalised support to help you cope and recover from the impact of crime or anti-social behaviour.

Support We Offer

Types Of Support

Below is some details in relation to how we can support you

Emotional support

Provide you with the opportunity to talk to someone independent about what has happened and how it has affected you.

Practical support

Such as providing Crime Prevention advice to make you or your home safer.

Restorative Justice

Where possible we can help you get the answers and explanation you deserve.

Finance

Help you make a claim from your insurance company or apply for Criminal Injuries Compensation, where eligible.

Onward referral

Help you get access to the best possible support from other specialist services.

Attending Court

If you are required to attend court then we can help support you through this process.

Victim Rights

The Victims' Code sets out the minimum level of service you should receive from criminal justice agencies. If you feel your rights are not being met, contact us immediately and we will advocate on your behalf.

Peer Mentor Support

Access support from one of our volunteers to help you work through an empowerment plan to reach your desired goals.

Bespoke Needs Assessment

You will be offered a bespoke assessment of your needs so that support is tailored to you.

FAQs

Please browse our FAQs below, and get in touch if you have any further questions.

Want To Know More?

Get in touch with our team to find out how we can help you.